Frequently Asked Questions

Welcome to NextPet Haven! We love animals and want to make them happy. Our store is all about giving pets and their owners great stuff to enjoy together.

🐱 We started because we really care about animals and want to help them have the best lives possible. That's why we sell top-quality products and give you great service. Whether it's finding a fun toy, yummy treats, or a cozy bed, we're here to make your pets happy.

But we're not just a store🐾 – we're also a group of people who care. We help out local animal shelters and support events that make pets' lives better.

🐶 At NextPet Haven, every happy pet makes us smile. Join us in making pets' lives awesome! Thanks for being part of our journey!"

US Warehouse: Processing time of 1-3 days, with shipping taking 3-7 days.

Asia Warehouse: Processing time of 1-3 days, with shipping taking 9-11 days.

Please check the Order tracking and we also send out email when we ship your products. Rest assured, we're committed to delivering your order promptly. Have any questions? Feel free to reach out to us!

For some shipping companies, it can take 2-5 business days for tracking information to appear in their system. If you received your tracking number more than 5 business days ago and still don't see any information. Please Contact Us.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is in its original condition. If you have any questions or need assistance, feel free to contact us.

If there's an issue with your order—wrong size, wrong color, defective, or not what you expected—just let us know, and we'll refund you. You won't need to ship the product back to us.

We currently offer international shipping for United Kingdom and United States.

We process orders quickly to ensure prompt delivery, but we'll do our best to accommodate your request. Please contact us as soon as possible if you need to cancel or modify your order!